Frequently Asked Questions
COVID-19 Alert: We will ship your order within 1-2 business days after receiving your payment unless you order products labeled backorder or out of stock. However, Fedex & UPS may delay scanning up to 7 days due to COVID-19, this is a nationwide position, please be patient to wait. We don't offer expedite shipment at this stage, if you need the products urgently please don't purchase on our website. Meanwhile we cannot cancel orders during this stage as the item will already be in the carriers possesion. If you are not sure the item to be purchased will fit your boat or not, please inquire before you check out. Thank you for your understanding and support.
Q: Do you ship outside of the lower 48 US states?
A: Yes we do, but please contact us before you purchase for a shipping estimate. Shipping costs will be additional fees for shipping outside of the lower 48 US states.
Q: Can I return my item?
A: At Make A Wake Mairne we want you to be completely satisfied with your purchase and the service we provide. If for any reason you are not completely satisfied with your products purchase, give us a call within 15 days from the delivery date and you can return the item for a refund. You will pay for 15% restock fee.
Please be sure that the returned product have not been damaged in any way and that all parts are included within the returned package. Returns need to be in new, resalable condition upon return with all packaging materials and original parts, otherwise they are not elegible for return.
If for some reason, you received an item that was damaged or had missing parts, please call us and we will send out repair or replacement parts asap at no cost to you.
Q: What kind of payment do you accept?
A: We accept payment with credit card or PayPal.
Q: When will you ship my item?
A: We always ship your order within 2 business days from the date we receive your payment. If you place your order but don’t submit payment, we will ignore your order automatically, and you don’t need to inform us to cancel.
Q: What carrier do you use to ship?
A: We ship by UPS ground or FEDEX, it usually takes 3-5 business days to arrive.
Q: Do you ship outside of the lower 48 US states?
A: Yes we do, but please contact us before you purchase for a shipping estimate. Shipping costs will be additional fees for shipping outside of the lower 48 US states.
Q: Can I return my item?
A: At Make A Wake Mairne we want you to be completely satisfied with your purchase and the service we provide. If for any reason you are not completely satisfied with your products purchase, give us a call within 15 days from the delivery date and you can return the item for a refund. You will pay for 15% restock fee.
Please be sure that the returned product have not been damaged in any way and that all parts are included within the returned package. Returns need to be in new, resalable condition upon return with all packaging materials and original parts, otherwise they are not elegible for return.
If for some reason, you received an item that was damaged or had missing parts, please call us and we will send out repair or replacement parts asap at no cost to you.
Q: What kind of payment do you accept?
A: We accept payment with credit card or PayPal.
Q: When will you ship my item?
A: We always ship your order within 2 business days from the date we receive your payment. If you place your order but don’t submit payment, we will ignore your order automatically, and you don’t need to inform us to cancel.
Q: What carrier do you use to ship?
A: We ship by UPS ground or FEDEX, it usually takes 3-5 business days to arrive.